Launch X431 Tool may appear “Disaccording between software serial No. and Smartbox SN”, there is no vehicle software or “VCI has been registered under another account” or “The VCI you have been chosen belongs to another account”. Here share the related solutions to resolve these problems.

Problem 1: Disaccording between software serial No. and Smartbox SN or no vehicle software

The solution:

1.Delete vehicle software

Method 1: Delete single software

Tap User Info>> VCI

Select the exact device serial number

Back to the main menu

Tap Local Diagnose>> All

Long press and delete the vehicle software has disaccording problem (i.e. Audi)

Click “OK” to delete

Method 2: delete multiple car software

Tap User Info>> Diagnostic Software Clear>> Remove Software

Select the software you want to delete

2.Reinstall vehicle software

After deleting, tap Software Update on the main menu

Select the car software you desire and tap “Update” to download again.

After downloading, tap Local Diagnose to check if the car software appears in the software list.

Now the car software has been installed successfully and can be used normally.

Problem 2: This VCI has been registered under another account and the VCI you have been chosen belongs to another account

The solution:

Tap User Info>> Profile

Check the account you log in now, because you may log in with the wrong account.

Select Settings>> Log out

After logging out, tap Login on the main menu.

Select Retrieve Password

Input your device serial number and the real account that the device registered will be obtained automatically.

If you forget the password, you can set a new password.

Then log in with the right account.

Now the software is ready to use.

NOTE:

The above methods apply to Launch X431 tablets such as X431 V, V+, Pad VII, Pro5, X431 IMMO Plus, IMMO Elite, X431 PROS V1.0, PRO3S+ Pro3, etc.

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